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Terms & Conditions

Terms and conditions


1. Introduction

1.1.    This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell the Goods listed on this website (the 'Website') to you.

1.2.    Before confirming your order please:

1.2.1.      Read through these Conditions and in particular our cancellations and returns policy at clause 12 and limitation of our liability and your indemnity at clause 17

1.2.2.      Print a copy for future reference

1.2.3.      Read our privacy policy regarding your personal information

1.3.    By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.

1.4.    We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.


2. About us

2.1.    This Website is owned and operated by Go Pretty Ltd, Belgrave House,39-43 Monument Hill, Weybridge, KT13 8RN


3. Communications

3.1.    You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

3.2.    We will contact you by email or provide you with information by posting notices on our Website.


4. Overseas orders

4.1.    Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom) and certain EU countries listed on our website.


5. Registration

5.1.    When  registering  on the  Website  you must  choose  a username  and  password. You  are responsible for all actions taken under your chosen username and password.

5.2.    By registering on the Website you undertake:

5.2.1.      That all the details you provide to us for the purpose of registering on the Website and purchasing the Goods are true, accurate, current and complete in all respects

5.2.2.      To notify us immediately of any changes to the information provided on registration or to your personal information by phone.

5.2.3.      That you are over 18 or if under 18 you have a parent or guardian's permission to register with and purchase the Goods from this Website in conjunction with and under their supervision

5.2.4.      To only use the Website using your own username and password

5.2.5.      To make every effort to keep your password safe

5.2.6.      Not to disclose your password to anyone

5.2.7.      To change your password immediately upon discovering that it has been compromised

5.2.8.      To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them

5.2.9.         That you are a qualified Nail Technician  

5.3.    You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.


6. Eligibility to purchase from the Website

6.1.    To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:

6.1.1.      Be 18 years of age or over

6.1.2.      Be legally capable of entering into a binding contract

6.1.3.      Provide full details of a delivery address in the United Kingdom or EU Country listed on website.

6.1.4.      You have accredited professional qualification to use our products (List available upon request).

6.2.    If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.


7. Price

7.1.    The prices of the Goods are quoted on the Website.

7.2.    Prices for delivery are quoted for delivery in the United Kingdom unless otherwise specified.

7.3.    Unless otherwise stated, the prices quoted exclude VAT and delivery costs (in the case of goods). The delivery costs will be added to the total amount due from you at their current rate. Details of our delivery charges can be located on our Website.

7.4.    We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery or performance of our obligations to you or the expiry of the Cancellation Period in clause  12.2 whichever is later.


8. Payment

8.1.    Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form.

8.2.    However, we do not accept the following:

8.2.1.      JCB, Diners Club, American Express.

8.3.    By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.

8.4.    Payment will be debited and cleared from your account before the dispatch of the Goods to you.

8.5.    When you  pay for your order by card, we  carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

8.6.    By accepting these Conditions you:

8.6.1.      Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Goods ordered

8.6.2.      Undertake that any and all Goods ordered by you are for commercial use only and not for resale

8.6.3.      Authorise us to transmit the payment and delivery information provided by you during the  order  process (included  any updated information)  for the  purpose of  obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention

8.7.    We shall contact you should any problems occur with the authorisation of your card. 

8.8.    We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.


9. Order process and formation of a contract

9.1.    All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email or phone and you will have the option to wait until the item is available, to accept an alternative product or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.

9.2.    Any order placed by you constitutes an offer to purchase the Goods from us.

9.3.    All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

9.4.    You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

9.5.    You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.

9.6.    A contract between you and us (the 'Contract') incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the Goods We will send you an email to confirm this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your offer to purchase from us. The Contract will be formed when we send you the Confirmation Notice (whether or not you receive it).

9.7.    The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.

9.8.    The colours and pictures displayed on the website are a guide only, due to variances between colour displays, the colours that appears on this website may differ from the physical product

9.9.    You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.

9.10.    You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless: 

9.10.1.      Any change to those policies or these Conditions is required to be made by law or governmental authority

9.10.2.      We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven calendar days of receipt of the Confirmation Notice


10. Delivery

10.1.  The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

10.2.  We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for them. 

10.3.  All Goods must be signed for by an adult aged 18 years or over on delivery. 

10.4.  Any dates quoted for delivery of the Goods are approximate only and not a guarantee. If no date is specified then it will take place within 30 days of the date of the Confirmation Notice, unless there are exceptional circumstances.

10.5.  We will not be liable for any delay in delivering the Goods, however caused.

10.6.  The Goods may be provided in instalments.

10.7.  For Christmas deliveries, we recommend that you check our Website for the last date of delivery.  We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.


11. Risk and title

11.1.  The Goods will be at your risk from the time of delivery.

11.2.  Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.


12. Cancelling your Contract and returns

12.1.  Cancelling before receiving a Confirmation Notice

12.1.1.    You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us by notifying us of your decision to cancel.

12.1.2.    You may notify us by sending us an email to quoting your name, address, the name or a description of the Goods and your order reference number.

12.2.  Cancellation after receiving a Confirmation Notice

12.2.1.    You may cancel this Contract at any time before the expiry of 14 calendar days after the day you received the Goods (the 'Cancellation Period') by notifying us of your decision to cancel.

12.2.2.  You may notify us of your decision to cancel by sending us by email to      the fully completed cancellation form found on the Website, or      a statement of your name, address, the name or a description of the Goods and your order reference number.

12.2.3.    Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

12.3 Return of Goods

12.3.1.    You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.

12.3.2.    You must return the Goods to us in the same condition in which you received them with the original packaging and the original invoice unopened.

12.3.3.    If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

12.3.4.    We are not responsible for any duplicate products ordered or products ordered in error.

12.3.5.    Any and all returns are subject to our discretion.    

12.4.  Refunds on cancellation

12.4.1.    So long as you are entitled to cancel and have complied with your obligations under clause 12.2, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting:      any reduction in the value of the Goods; and      any cost to us of collecting the Goods.

12.4.2.    Unless we have agreed to collect the Goods from you, we will refund you the sum in clause 12.3.1 within 14 days after the earlier of:      the day on which we receive the Goods back from you, or      the day on which you supply evidence to us that you have sent the Goods back to us.

12.4.3.    If we have agreed to collect the Goods from you, we will refund you the sum in clause 12.4.1 within 14 days of our receipt of your cancellation notice.

12.5.  Exception to the right to cancel

12.5.1.    You will not have a right to cancel in the following situations:      The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)      The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us      The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days      The Contract is for the sale of land or financial services      The Contract is for rental of accommodation for residential purposes      The Contract is for construction or conversion of buildings      The Contract is for the sale of goods by public auction which bidders may attend in person      The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance      The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery    The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery    The Contract  is  for the  supply  of newspapers,  magazines  and other periodicals, except for subscription contracts    The Contract  is  for the  supply  of goods  which  have become  mixed inseparably with other items after delivery


13. Delivery by instalments

13.1.  The Goods may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund of the balance of the price and any standard delivery costs you paid to us in respect of the outstanding part of your order.


14. Complaints

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at

Please be aware we have a zero tolerance policy with regards to language and or content used in any form of communications


15. Intellectual property

15.1.  Goods sold or licensed by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.

15.2.  The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks, utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to any Go Pretty employee, moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors. 

15.3.  You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

15.4.  You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

15.5.  You  acknowledge  that any  other  use  of  the material  and  content of  this  Website is  strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.

15.6.  No licence is granted to you in these Conditions to use any of our trade marks or those of our affiliated companies.


16. Website use

You are permitted to use the Website and the material contained in it only as expressly authorised by us under our terms of use.


17. Liability and indemnity

17.1.  Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:

17.1.1.    Death or personal injury resulting from our negligence

17.1.2.    Fraud or fraudulent misrepresentation

17.1.3.    Action pursuant to section 2(3) of the Consumer Protection Act 1987

17.1.4.    Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability

17.2.  The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make  no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

17.3.  We will not be liable if the Website is unavailable at any time.

17.4.  We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

17.5.  We will not be responsible  or liable  to you  for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.

17.6.  We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or as a result of your downloading, streaming or otherwise accessing any Digital Content supplied on the Website or from any website linked to it.

17.7.  We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

17.8.  We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:

17.8.1.    any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any loss related to your business, the extent of which was not foreseeable at the time of the contract); or

17.8.2.    any loss of goodwill or reputation; or

17.8.3.    any special losses or losses not normally reasonably foreseeable at the time of the contract; or

17.8.4.    any loss of data; or

17.8.5.    wasted management or office time; or

17.8.6.    any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your agreement to purchase the Goods even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, including those listed in clauses 17.8.1 to 17.8.6, is strictly limited to the total of the price of and any delivery charges you paid for the Goods.

17.9.  You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

17.10. This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.


18. Termination 

18.1.  We reserve the right to terminate an agreement formed with you pursuant to clause 9 and to suspend or terminate your access to the Website immediately and without notice to you if: 

18.1.1.    You fail to make any payment to us when due 

18.1.2.    You breach these Conditions (repeatedly or otherwise)

18.1.3.    You are impersonating any other person or entity

18.1.4.    When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity, or trade qualifacations 

18.1.5.    We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website


19. Events outside our control

19.1.  Except for our obligation under clause 19.6, we shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside of our control ('Event Outside Our Control'), which, without limitation, includes: 

19.1.1.    A strike, lock-out or other industrial action

19.1.2.    Shortages of labour, fuel, power, raw materials where we could not take reasonable action to obtain alternative supplies in time to perform this contract

19.1.3.    Late, defective performance or non-performance by suppliers where we could not by taking reasonable action obtain alternative supplies in time to perform this contract

19.1.4.    Private  or  public telecommunication,  computer  network failures  or  breakdown of equipment

19.1.5.    Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

19.1.6.    Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions

19.1.7.    Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

19.1.8.    Acts, decrees, legislation, regulations or restrictions of any government

19.1.9.    Other events, beyond our reasonable control

19.2.  Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable endeavours to minimise any delay caused by the Event Outside Our Control or to find a solution by which our obligations may be performed despite this event. We shall promptly notify you of any Event Outside Our Control giving details of it and (where possible) the extent and likely duration of any delay.

19.3.  Where an Event Outside Our Control prevents us from performing our obligations to you within 25 days from the date we sent you the Confirmation Notice, either you or we may terminate the Contract by giving 5 days written notice to the other. 

19.4.  The Contract will terminate 5 days after service of this written notice of termination unless you notify us in writing before the expiry of those 5 days that you will extend the time for performance of this Contract to a specified date. 

19.5.  If the Event Outside Our Control prevents us from performing our obligations to you by the date to which you specified, the contract will terminate on the date you specified.

19.6.  If the Contract is terminated due to an Event Outside Our Control, we will refund you any money you have paid to us under the Contract.


20. Privacy policy

20.1.  In order to monitor and improve customer service, we sometimes record telephone calls.

20.2.  We shall be entitled to process your data in accordance with the terms of our Privacy Policy.  Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).

20.3.  You can find full details of our Privacy Policy on the Website.


21. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


22. External links

22.1.  To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

22.1.1.    The privacy practices of such websites

22.1.2.    The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

22.1.3.    The use which others make of these websites; or

22.1.4.    Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources


23. Linking to the Website

23.1.  You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent. 

23.2.  Any agreed link must be:

23.2.1.    To the Website's homepage

23.2.2.    Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which it is hosted

23.2.3.    Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it

23.2.4.    Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists

23.3.  We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

23.4.  We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.


24. Notices

24.1.  All notices given by you to us must be given to us at Belgrave House, Monument Hill, Weybridge KT13 8RN or by using We may give notice as described in clause 3

24.2.  Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.


25. Entire agreement

25.1.  The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

25.2.  We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.

25.3.  Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Conditions.


26. General 

26.1.  We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time. 

26.2.  All  prices  and descriptions  supersede  all previous  publications. All  product descriptions  are approximate. 

26.3.  Every effort is made to keep information regarding stock availability on the Website up to date.  However, we do not guarantee that this is the case, or that stock will always be available.

26.4.  If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

26.5.  All Contracts are concluded and available in English only.

26.6.  If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

26.7.  A waiver by us of any default shall not constitute a waiver of any subsequent default.

26.8.  No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3

26.9.  Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


27. Governing law and jurisdiction 

27.1.  The Website is controlled and operated in the United Kingdom.

27.2.  Every purchase you make shall be deemed performed in England and Wales.

27.3.  The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.


Cancellation Form


To: Go Pretty Ltd

Email address:


I/We[*] hereby give you notice that I/We[*] cancel my/our[*] contract for: 


Order number:

Ordered on:

Received on:

Name(s) of consumer(s):


Address(es) of consumer(s):



Signature of consumer(s):


[*] Delete as appropriate